Terms of Service

1. Retainer Services

2. Website Development (One-Time Projects)

Custom Pricing Based on Project Scope

Our website development projects typically include:

• Custom conversion-focused design
• Fully responsive (mobile, tablet, desktop)
• Professional content writing
• Built-in SEO optimization
• Regular progress updates
• Multi-page website development
• Revision rounds as specified in proposal
• Lead generation forms & analytics setup
• Delivery timeline based on project complexity

*Pricing varies by project size, complexity, and specific requirements. Additional pages and features may incur extra costs. Refer to your signed proposal for exact pricing and deliverables.

1. Pricing & Fees

Pricing starts from $1,499 and is customized based on your project scope, requirements, and complexity. Final pricing is discussed during your discovery call and documented in a custom proposal. All pricing is subject to change with 30 days' notice for ongoing retainer clients, unless otherwise agreed in writing.

• Monthly Retainer Services: Starting from $1,499/month, billed monthly in advance as outlined in your service agreement
• Enhanced Retainer Packages: Custom pricing based on selected features and services (e.g., +Social Media package)
• One-Time Website Projects: Starting from $1,499, with final pricing based on scope. Payment schedule typically split between upfront deposit and final payment upon completion
• Additional Features & Pages: Priced individually based on scope and complexity

*All pricing subject to change. Final pricing is discussed during your discovery call and confirmed in your signed proposal and service agreement.

2. Payment Methods

We accept payments via:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Bank Transfer (for larger invoices as specified in agreement)
• Stripe payment gateway (our secure payment processor)

All payments are processed securely through Stripe. We do not store your payment information.

3. Payment Schedule

4. Late Payments

Invoices are due within 7 days of issuance unless otherwise agreed.

• Late payments may incur a 5% late fee after 7 days
• Work may be paused if payment is 14+ days overdue
• Unpaid accounts may be sent to collections after 30 days
• We reserve the right to suspend or terminate services for non-payment

5. Refunds

Please see our Refund Policy for detailed information on refunds and cancellations.

6. Taxes

Prices do not include applicable taxes. You are responsible for paying any sales tax, VAT, GST, or other taxes that may apply to your purchase based on your location.

1. Ownership of Final Deliverables

Upon full payment, you will own the rights to the final approved deliverables, including:

• Custom website design and code
• Custom logos and brand assets created specifically for you
• Written content created for your project
• Custom graphics and illustrations

2. Rights Retained by Pikasso Studio

We retain the rights to:

• Portfolio Use: Display your project in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.
• Reusable Components: Frameworks, libraries, code snippets, and methodologies developed by us remain our intellectual property.
• Pre-existing Materials: Stock photos, fonts, templates, and third-party resources used in your project remain property of their respective owners.
• Process & Methodology: Our design processes, workflows, and proprietary methods remain our intellectual property.

3. Third-Party Materials

Some projects may include third-party materials such as:

• Stock photography (with appropriate licenses)
• Premium fonts (licensing costs may apply)
• Software plugins and libraries (subject to their licenses)
• Open-source frameworks (subject to their licenses)

You are responsible for complying with all third-party licensing terms.

4. Client-Provided Materials

You represent and warrant that you own or have the necessary rights to all materials you provide to us, including content, images, logos, and trademarks. You grant us a non-exclusive license to use these materials solely for the purpose of completing your project.

Standard Timelines

• Retainer Tasks: Delivery timeframes as specified in your service agreement
• Website Development: Timeline based on project scope and complexity (outlined in proposal)
• Revisions: Turnaround time specified in your agreement

*All timelines are estimates and will be confirmed in your project proposal.

Included Revisions

• Retainer Services: Revision policy as outlined in your service agreement
• One-Time Projects: Number of revision rounds specified in your proposal

*Specific revision allowances vary by service package and will be detailed in your signed agreement.

What Constitutes a Revision

A revision is a modification to existing work within the original scope, such as:

• Color adjustments
• Font changes
• Layout refinements
• Content edits
• Minor design tweaks

Scope Changes

The following are considered scope changes and may incur additional fees:

• Adding new pages beyond the agreed number
• Complete redesigns of approved sections
• New functionality not in the original scope
• Additional integrations or third-party services
• Changes to fundamental project direction after approval

Our Warranties

• Services will be performed with professional skill and care
• Deliverables will substantially conform to agreed specifications
• Work will be original and will not infringe third-party rights
• Post-launch bug fix warranty on completed websites as specified in your agreement (typically covers technical issues for a defined period)

Disclaimers

Client Termination

• Retainer Services: You may cancel with 7 days' written notice before the next billing cycle. No refunds for the current billing period.
• One-Time Projects: You may terminate at any time by paying for work completed to date plus a 25% termination fee of the remaining balance.

Our Termination Rights

We may terminate services immediately if:

• You fail to make timely payments
• You violate these Terms
• You provide false or misleading information
• The working relationship becomes untenable
• You engage in abusive or harassing behavior

Effect of Termination

Upon termination:

• You must pay for all work completed to date
• We will deliver work-in-progress files (upon full payment)
• Our obligation to provide services ceases immediately
• Provisions regarding payment, IP rights, and liability survive termination

Our Confidentiality Obligations

We will protect:

• Your business strategies and plans
• Proprietary information and trade secrets
• Financial information
• Customer data and contact lists
• Any information marked as confidential

Exceptions

Confidentiality does not apply to information that:

• Is or becomes publicly available through no breach of this agreement
• Was known to us before you disclosed it
• Is independently developed by us
• Must be disclosed by law or court order

1. Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. Contact us at hello@pikassostudio.com with detailed concerns.

2. Binding Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with:

• Rules of the American Arbitration Association (AAA)
• Arbitration to be conducted in English
• Location: Dubai, UAE or mutually agreed virtual arbitration
• Decision is final and binding on both parties

3. Class Action Waiver

4. Exceptions to Arbitration

Either party may seek injunctive relief in court for intellectual property infringement or confidentiality breaches.

Entire Agreement

These Terms, along with our Privacy Policy and any signed project agreements, constitute the entire agreement between you and Pikasso Studio.

Amendments

We may modify these Terms at any time by posting updated Terms on our website. Continued use of services after changes constitutes acceptance. For Retainer clients, we will provide 30 days' notice of material changes.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations under these Terms to any successor entity.

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, war, terrorism, internet failures, or government actions.

Survival

Provisions regarding payment, intellectual property, confidentiality, warranties, liability, and dispute resolution shall survive termination of these Terms.